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Genting experiences & Summary Genting bonus code in the test – the most detailed test review available online
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Genting Casino

Score

86/100

Rated by

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Let’s kick off our Genting review with an introduction to the casino that has been in operation for over 50 years. An established player online and with land-based casinos all over the UK. The casino is run as part of a larger company: the Kuala Lumpur-based, Genting Holdings. The group employs over 35,000 staff, with Genting casino making up a large percentage of that number. Genting casino’s first-ever UK site was in Birmingham, and this has since been developed into a huge entertainment resort with outlet shopping, a cinema and a hotel in the area. Genting’s casino sits at the hub of the 2015 complex offering a contemporary gaming experience. Genting casino has been online since 2010, with the site attracting millions of visitors a year, all in search of great gameplay from the online casino and sports betting operator.

GENTING CASINO Review
Genting Casino

Rated by

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86/100

Go to GENTING CASINO

And Genting doesn’t disappoint. Genting online games are provided by reputable brands, such as IGT and Playtech, and are further enhanced by an attractive £1,000 Genting casino bonus on sign up (terms and conditions apply). All in all, they look like a great prospect, so let’s review the Genting games on offer. Central to any great casino is its games, and with Genting casino online, you’ll find a huge selection of choice; whatever your gaming preference.


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The best of the best at Genting:Most popular games

The Genting Offering
The Genting Offering
  • icon
    Table Games
    5Games
  • icon
    Slots
    134Games
  • icon
    Video Poker
    4Games
  • icon
    Live Casino
    16Games

Genting’s games are broken down into various categories. On the site, you’ll see a selection of table games such as Genting roulette, Genting blackjack and video poker, as well as a large number of of slot games. Software for the casino is provided by Playtech, allowing you to use the Genting online casino download or the online flash player to play the games. There are around 300 Genting games available from the categories listed above, with slot games making up the bulk of the selection. One great feature of Genting casino is the information tabs on each game allowing you to check the RTP of each game as well as special features. For slots, you’ll find lots of details on Genting extra spins and other features, so you can decide at a glance whether a game is right for you. Table games have their own individual information pages too where you’ll be able to see game rules and gaming instructions written in an easy-to-understand format, making Genting a great choice for new players.

01. Genie Jackpots: A slot machine with jackpots galore!

We’ve reached the part of the Genting casino review where we focus on the most popular and exciting game choices at Genting casino online and describe our experiences playing them. As the site’s largest offering is slot machines, we’ll start with those. First up is the popular Genie Jackpots. Genie Jackpots consists of five reels and 20 paylines. Paylines can be adjusted depending on your stake. There are 10 normal icons in the game consisting of: playing cards, a sultan’s crown, a lamp, swords, a wild monkey icon and the Genie Jackpot icon, which is super stacked on all reels. Bonuses in the game include the Magic Carpet Bonus, where you can win 1,000 times your original bet (triggered by spinning three bonus icons), a Mystery Win bonus where you can win 100x your original bet and random Genie wilds, which pay double. There’s also a huge progressive jackpot to win during your spins.

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Bonus rounds image

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02. Triple Bonus Spin Roulette: Win big thanks to multiple Genting bonuses

Our Genting casino review has found Triple Bonus Spin Roulette has all the thrills and excitement of classic roulette, but with the added chance to win huge bonuses to increase your winnings. Unlike the traditional game, the roulette wheel in Triple Bonus Spin Roulette has 40 numbers, instead of the usual 37. This makes placing a winning bet a little harder, but added options to win. The additional selections are: 00, 000 and B, which stands for ‘bonus’. It’s the latter selection that’s the most interesting. Land on the yellow bonus option on the roulette wheel and you’ll receive your winnings and then be transported to the bonus wheel game. This wheel consists of three reels and it is the numbers opposite to the ball are the winners. You can win up to a maximum of 12,000x your original bet by landing again on the yellow square, but other bonuses are available in multiples of 12. Overall, we are fans of Genting casino online roulette and are sure you will be too.

03. Genting Blackjack: Can you hit 21 and beat the banker?

While there are lots of table games on Genting’s site, we were disappointed to find that there were only three blackjack games when conducting our Genting casino review. Two of these games were live, although there is a basic blackjack game available. Playing this version is simplicity itself. You’ll find your chips on the left of the screen in denominations between 1-100. All you do is click the denomination you would like to use and click the centre of the screen to add the chip. You have all the usual options of hit, stand, split and double down. In this version of the game, wins are paid at 3 to 2 if you have blackjack, allowing you to potentially boost your kitty if you’re lucky enough to win. The dealer must draw if they hold 16 in their hand, and must stand on 17s including soft 17s (ones that include an ace).

04. Live Caribbean Stud Poker: Place bets on the side with this unique card game

While you might be familiar with most forms of poker, this is Genting poker, which features a couple of twists.
Firstly, you get to play the game live, which gives you the chance to experience a live casino atmosphere from the comfort of your own home. But that’s not all. With Live Caribbean Stud Poker, you play with the usual five cards and pit yourself against the house rather than other players. You can also place wagers on side bets to scoop a progressive jackpot and other bonuses, making the game an exciting prospect for new and old players alike. Side bets use another set of cards, and can allow you odds as high as 1000 to 1 on bonus games. One of the side games is 5+1 card, which pays out if you get three of a kind or better.


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Everything you need to know about Genting's gamesLearn the basics with OpenOdds

Glossary of basic slot terms you need to know


Wild Symbol

Wild Symbol

Wild symbols are like jokers in the world of slots — they can replace any symbol in the game and are a great way to complete combinations. Make sure you read the rules beforehand, as some symbols (normally scatters) cannot replaced by wilds.


Scatter Symbol

Scatter Symbol

Scatter symbols are special in that they don’t have the land on the same line to trigger prizes — three or more of these appearing on your screen is often enough. These symbols are normally pave the way to activating bonus rounds. Scatters appear in nearly every online video slot.


Paylines

Paylines

To win prizes in video slots you have to land a combination of symbols on a payline, which normally runs from left to right of the reels. Games can have many paylines — up to 100 – or only one, it depends on the video slot.


Multipliers

Multipliers

Multipliers are special symbols which, if included in a combination of regular symbols, can boost your winnings. Multipliers come in many formats from x2 to x10, with some games specialising in multipliers.


Spinning

Spinning

Spinning, or playing, is the act of engaging with the video slot for one turn. One spin will cost a certain amount of credits, or cash, which is also known as a stake. After a spin, if you land a combination of symbols on any of your paylines, you will trigger a prize. This marks the end of a spin.


Progressive

Progressive

Progressive video slots differ from regular games in that they contain a progressive jackpot. This accumulates slowly over a period of spins and is contributed to by a network of players. Progressive jackpots build up in value until they are won. Progressive jackpots can work their way up to millions.


Slots

Slots

The term slots derived from the action of slotting money into a standalone physical machine. Nowadays, the term slots is used to describe nearly every online game which involves spinning symbols on a board in the attempt to match combinations. Slots have become one of the most popular online games in the UK and worldwide.


01.Genting slot information: more paylines for better payout

It’s easy to get overwhelmed by the choice of slots games available at Genting Casino. But underneath all of the colourful exteriors, they feature the same premise of getting your symbols to line up on the paylines. So what makes some slots games better than others? Most of us will probably be attracted to the slots games with the million pound payouts, but it’s important to remember that these are usually very difficult to win. This is because these kinds of slots will often feature a more reels and paylines that makes it much harder to get a winning result. So if you’re looking for a decent return on your deposit, it can be good to look for the slots games with less reels and lower payouts that stand a better chance of giving you back some money. After all, even a small profit is better than nothing!

02.Genting roulette information: What’s the difference between American and European roulette?

Playing roulette is one of the simplest ways to enjoy some glamorous casino gaming. And whilst it’s primarily a game of chance, by picking the right kind of roulette game, you can give yourself better odds of getting a profit. This is all the more important as casino gaming websites like Genting like to offer a few different varieties of roulette with European and American roulette being the most common. European roulette is generally seen as being the roulette variant that gives players better odds of getting a winning result. This is because European roulette wheels feature 37 slots with a single zero pocket. Whereas American roulette wheels make it a tiny bit harder to get a winning result as there are 38 slots with a single zero pocket as well as a double zero slot. Whilst the differences between these two roulette wheels can be negligible, all gamblers know that such small differences can add up dramatically in the long run.

03.Genting blackjack information: How to avoid going bust

All blackjack players will know the disappointment of going bust when you thought you had a winning hand. So what can you do to try and avoid this unfortunate situation? Whilst there’s no chance of going bust if your hand is worth eleven or lower, it’s when you have a hand that’s worth anywhere between 12 and 15 that things get difficult. Understanding how probability works is a good way to get around this tricky situation. After all, if you’ve seen plenty of low value cards being dealt, then the chances are that there will be a few high value face cards lying in wait to trip you up. So this is why it’s always best to err on the side of caution when you have hands like this. Whilst we can all hope for a lucky ace to come up, it’s best to cut your losses and wait until the next round for a winning result.

04.Genting poker information: Learning how to bluff

Anybody who has ever played poker know that bluffing is an essential part of the gameplay. There’s something hugely exciting about bluffing your competitors when you only have a high card of a single king, so what’s the best way of using this tactic? The first thing to remember is to never bluff too often. If your competitors see that you are constantly making them think that you have a better hand than you really have, then they’ll know to disregard such psychological tactics. Obviously, you won’t need to bluff if you’ve got a strong hand like a royal flush. So it’s essential to limit your bluffing to those occasional moments when you have hands like low-ranking pairs. Bluffing is a risky move for all poker players, but it’s a great way to take control of the game even if things are looking bad. So if you’ve nothing to lose, then try a bluff to shock your competitors.

05.Genting other games information: Give Dreamcatcher a try

Dream Catcher is a great game to play in the unlikely occasion that you get bored of the standard casino games at Genting Casino. Fans of TV game shows will love Dream Catcher as it looks and plays just like many television classics. All you have to do to play Dream Catcher is to pick your lucky numbers on the big wheel, and then the host will spin the wheel and you can relax and wait for your number to come up. Other things to look out for include the great multiplier segments on the Dream Catcher wheel that can double your winnings, or even multiply it up to seven. It can sometimes take some time for your lucky number to come up, but when it does, it can give you a nice payout for the bare minimum of effort. So if in doubt, then give Dream Catcher at Genting Casino a try.


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Genting Live Casino: always be close up to the action

Games Available
  • Table games

    5

  • Slot machines

    134

  • Poker games

    4

  • Live games

    16

Play live now

If you’re a fan of table games, our Genting review has found this operator has it all. But none compare to the live game experiences that make you feel all the excitement of a real-life casino. Each live game is filmed with 19 cameras designed to capture every second of the gameplay. These live games can be played from the comfort of your own home or while ‘on the go’ by downloading the Genting app.This is compatible with most phones and tablets including the iPhone and iPad. You can access the live casino section of the site from the homepage. There are sixteen live games available, covering poker, baccarat, blackjack, roulette and a wheel game called Dream Catcher.

Our Genting review shows this operator’s selection is smaller than some other sites that we’ve looked at. But while the selection is small, where our Genting casino test offers up a high rating is the live experience.The live games suit all budgets with stakes starting as little as £1 rising to £1,000 for VIP games designed to attract high-rollers. Each game has their own dealer, who is filmed on location at Genting casino’s studios by Evolution gaming to produce a realistic, exhilarating live game experience.

icon_tippLive Casino Tip Live casinos are a great place to learn the games as the dealers are generally very happy to talk you through the games.

01.Live casino strategies: Top three betting tips for Genting games

While it’s important to have fun when you play Genting casino online, many choose to work towards carefully planned strategies to try and maximise their profit. We’ve looked at some of the most popular games around and have come up with betting tips and strategies that you could use at Genting casino today.

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Stick to a stake based on your budget

Slot machines allow you to raise and lower stakes depending on your budget. The lower the stake, the more spins you’ll play with your cash. But with smaller stakes, smaller wins occur. Dividing your budget into manageable chunks helps you decide how much to bet on each spin. Some leave 50% of their daily budget aside as a buffer against losses, but whatever your budget is, it’s important that it works for you.

blackjack
Check your calculations on blackjack

While blackjack is a game of chance, it can be manipulated by using strategic gameplay. Certain hands are more likely to result in bust and others more likely to get you the magic number 21. By knowing the likelihood of success with each card dealt, you can play more successfully and have the best chance of increasing your wins. Seek out a blackjack strategy table to help you learn the ropes.

roulette
Trust the 1-2-3-4 system to bring you success

Carefully choose your roulette table: Each type of roulette wheel has its own exciting elements, but compared to the others, French wheels have a slight advantage. They have less numbers than their US counterparts. They also return half of your stake if (0) is landed on and you didn’t pick it, increasing your overall winnings when compared to others. Profit variance is small, but if you’re a high roller, building your roulette game around French roulette can make a difference.

02. Bet limits at Genting casino: Games to suit all budgets

This part of our Genting casino review focuses on betting limits. Thankfully, the betting limits are reasonable for newbie players, allowing you to play Genting casino online with little expense. Slot games can be played from as little as 10p a spin, with VIP table games commanding wagering buy-ins of £1,000. Excellent for high rollers and those with larger budgets. But don’t worry, those with humble budgets don’t miss out on exciting live games. You can place wagers from as little as 50p on most tables, including roulette, blackjack and poker.

Lots of live and static games provide plenty of variants for players to choose from. Selections for small and large budgets and a generous Genting bonus of £1,000 makes the site perfect for anyone who likes variety. During our review on Genting, we also discovered a very exciting sports section. Genting sport selections include favourites horse racing and football to the Grand Slam of Darts tournament. Again, bets are reasonable. Bets start at a cool £1 again, and you can claim free bets by utilising one of the Genting promotion codes and sports betting bonuses for the sporting site. Check out an odds comparison to see how this operator stacks up against the competition.

Type of Game

Game

Min/Max Limits

Game

Min/Max Limits

  • 3 Wheel Roulette

    £1/£5
game
  • Diamond VIP Blackjack

    £0.50/£10
  • Blackjack White

    £20/£200
  • Genting Live Baccarat

    £5/£500
  • Imperial Dragon

    £0.20/£100
  • Spinning Stars Wild

    £0.10/£50
  • Jungles Jackpot - Mowgli's Wild Adventure

    £0.20/£500
  • Colour Cubes

    £1/£10
  • Dream Catcher

    £0.10/£1000


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Attention newcomers:What Genting casino really has to offer!

Those wondering, ‘is Genting Casino reliable?’, will be pleased to know that the operator is licenced by the UK Gambling Commission. Data is protected by the latest SSL encryption to ensure safety. Our Genting Casino review also revealed great deposit and withdrawal options, so you can manage your money with ease. It seems Genting Casino’s reliable when it comes to software, as well. IGT and Playtech make up the bulk of the games. For live casino games, Evolution gaming is the software of choice. They’re one of the most reputable developers in the industry, so you know the live games will be filled with excitement. The real boon for Genting is their welcome bonus, which requires no deposit bonus code to activate. Once players sign up on the site with their Genting login new players receive a 100% bonus, worth up to £1,000, with their first deposit (terms and conditions apply).

GENTING CASINO
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GENTING CASINO Overview
  • Table games

    5

  • Slot machines

    134

  • Poker games

    4

  • Live games

    16

  • Checkbox

    Welcome bonus

    £1000

  • Checkbox

    Software

    IGT, Evolution Gaming & Playtech

  • Checkbox

    License

    UK Gambling Commission

  • Checkbox

    Getting started

    Practice mode, FAQ, support section

01.Working your way around Genting casinoHow to sign up, and more…

In our experience, few operators can best Genting when it comes to putting players first. The website is easily navigated, accessible on phones and tablets, and it’s safe and secure. So how do you get started? First off, create a Genting login. To do this, you click the ‘Join Now’ button on the homepage. Fill out the registration form and sign in with your Genting sign in details. The Genting games login is suitable for use on mobile, too. You then need to make a deposit. Once you make your first deposit, you get a 100% Genting bonus without using Genting promo codes. Games are organised into: most played, live casino, table games, slots, jackpot, roulette, blackjack, video poker, and games A-Z. Each game has clear instructions to help you get started. Many of the games have a practice mode, so you can play for free, and there are instructions included.

02.New customer bonus: Up to £1000 bonus at Genting casino

This part of the Genting review looks at how this operator stacks up in a betting bonus comparison. We’ll explore the impressive-looking Genting bonus available. The 100% Genting bonus is awarded to all new casino players who sign in with their Genting casino login and make their first deposit. You don’t even need a Genting casino promo code to take advantage of the great offer. The Genting bonus takes the form of a 100% deposit match. This Genting review just got interesting! You can spend your Genting bonus on any casino game you like. That means roulette, slots, blackjack and more are all eligible. Or how about paying those dealing Genting ladies a visit during live games?

We’re sure you’ll agree, the Genting casino welcome bonus is a great one, particularly for those with larger budgets. During our Genting casino review, we’ve found lots of other great offers to help players make the most of the site. One of the best promotions is Genting Points. These are the reward system used at Genting and are awarded on every game played. The rate that you receive these points depends on the type of game you play. These points can be converted into real cash and used to play on the site games. You don’t need to use a Genting casino bonus code or a special Genting online casino login to take advantage of these offers. They’re automatically credited to your account ready to convert to cash.

Genting Roulette Bonus

100% upto £1000 BONUS

Grab yourself a 100% Genting casino bonus up to £1000

What are you waiting for?

Get your bonus today!

03.Bonus conditions: Everything you need to know

Bonus Information
  • Bonus type

    Welcome bonus

  • Rollover

    50x bonus

  • Minimum deposit

    £20

  • Maximum bonus

    £1000

In our Genting Casino test, we check the terms and conditions of the Genting bonuses and spell them out, so that you can take advantage of them worry free. So how does the £1,000 Genting bonus work? Well, firstly, it’s important to note it’s only activated on your first deposit. There is no Genting withdrawal bonus or further deposit bonuses available on the website. The bonus can only be used on the Genting online casino UK website via the desktop or Genting login mobile tech. It is awarded immediately on your first deposit, matching your funds 100%, up to £1,000. So, if you deposit a tenner you’ll get a Genting casino free £10 bonus added to your account.

The bonus is available until 21/12/2017 for all new players, and is awarded following successful registration and Genting login. Mobile players are also accepted. Once deposit is made, the player will have 15 days to use their bonus. Betting wagers must be adhered to. Players can play on any casino game they like, but can place bets no bigger than £25 once using the bonus funds. To withdraw any potential winnings, a player must wager the initial deposit and bonus 50 times. Do note, that some games contribute less to the wagering requirements than others. For example, Genting poker. Login to three card poker, Ultimate Texas Hold’Em or Caribbean Poker and only 50% of your stake will count towards wagering. Keno and slots count 100%.

icon_tipp Where is the Genting bonus code? Great news, you don’t need a bonus code for Genting, which means you can hit the ground running. Simply register, head to their latest promotions and activate from there — or better yet, drop customer services a line and they’ll get back straight away.

WELCOME BONUS
WELCOME BONUS
  • Deposit
  • Bonus
  • Credit
  • +=
  • +=
  • +=
REDEEM £1000 BONUS

04.From payment to payout:How to leave Genting with a profit

Opting in to the 100% matched deposit bonus allows you to play any casino game on the Genting website. That’s slots, video poker, poker, roulette, baccarat, blackjack and more. How much you spend on your first deposit is up to you, but whatever you choose will be doubled (to a maximum value of £1,000). The games that we’ll focus on in our Genting review are games of skill, because that’s where you’ll make the best profits.

Games such as poker and blackjack work on probability, meaning if you’re good with calculations you have some say over the outcome of the game. Roulette and slots are games of chance. With wagering requirements as high as 50x, you’ll want to take advantage of games that use strategies to maximise your chances. Slots use random number generators to control the outcomes, allowing no edge over the house. However, if you can’t resist them, be sure to check out the game information panels which will show the RTP (return to player) of each game. Go for those with the highest RTPs to minimise risk. Roulette is best played on French tables for slightly favourable odds. Remember, the best potential returns still lie in blackjack, though. Never deposit and bet more than you can afford to lose just to land a larger bonus. Remember those wagering requirements!


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Attention repeat customers:This is what Genting casino has for you

Here’s the crucial part of our Genting review. Bonus terms and conditions. There are no Genting no deposit bonus codes used for these offers, and no further deposit or withdrawal bonuses.

But don’t be disheartened. Remember those Genting points? Here’s how they break down:

  • All slot games offer 10 points per £100. These slots include classics such as CashSpin and Da Vinci’s Diamonds and lesser known games such as Gold Rally.
  • Two Genting points per £100 are offered on a selection of roulette and baccarat games, including live versions.
  • Some video poker games are also included.
  • One Genting point is given for blackjack – including progressive blackjack, Live Asia Roulette and Pai Gow Poker as well as several video poker variants.
  • Bonus points remain in the account for six months after they’ve been awarded, and can be converted into cash in 100-point increments.
  • You can only have one real account and promotion per player, household, address, email address, credit card number and bank account.

Once you hit VIP level eight, you will no longer be able to collect Genting points. Instead, you’ll take part in a personalised loyalty scheme. No specific Genting download is needed to collect points. To check how many points you’ve accrued, you need to log in to your ‘account’ section. This opens a submenu on the right-hand side of the screen. Select ‘Genting points’ and you will be able to see how many points you have, what they’re worth and convert them into cash.


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Genting Casino App:Great Genting experiences via smartphone or tablet

Casino and sports betting apps are becoming ever more popular, so mobile play is an important part of our Genting review. More people are now reaching for their mobile phone to place bets on an easily portable device rather than being tied to a desktop. We’re happy to report that Genting has a good mobile offering.In fact, Genting’s casino app easily rivals other operators’, allowing their customers to play slot games, spin the roulette wheel or play a few hands of blackjack on the go. Our review on Genting has found that, rather than a downloadable app, customers can simply access a link to a mobile-friendly version of the main site. This is compatible with Android, iOS, and Windows Mobile devices. Intriguingly, there is also an app that you can download, but the mobile-optimised main site offers full functionality without taking up memory space on your device.

01.Everything you need to know about the Genting app:From downloading to playing

You can type the Genting website address into your mobile phone or tablet’s web browser and use the mobile version of the site instead. How it displays is the real test, but luckily it stands up just fine. Pages are displayed properly, albeit a little smaller than their desktop counterparts. In fact, most of the properties are exactly the same as the main page with a couple of exceptions. You also use your own Genting online login to access the site.

All in all, it’s not a bad transfer over. Those that choose to use the app rather than the mobile site have the advantage of having special in-app bonuses that other players do not have. These include cashback offers, extra bets and spins. There’s no need to find a Genting download page or to download additional software from an app store to use the app. Simply follow the link and the app will install on your mobile phone effortlessly and can be used with your Genting login. Mobile users with Android, iOS, and Windows Mobile devices can then play the wide variety of available games.


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Customer ServiceCustomer service: Contacting and troubleshooting

GENTING CASINO Customer Service
  • Telefon Hotline

    Telefon Hotline
  • Live-Chat

    Live-Chat
  • E-Mail

    E-Mail
  • FAQ

    FAQ

Good customer service forms the backbone of any reputable company, so we’ve dedicated a whole section of our Genting Casino review solely to this area of the operator’s offering. The support network at Genting is available 24/7 to allow new and old players to feel right at home and to iron out any issues. The casino also (supposedly) provides a ‘Getting started’ guide so that new players can hit the ground running and familiarise themselves with the website. While we’re reassured that this comprehensive guide allows you to solve most basic issues by yourself, it wasn’t available at the time of checking as the link was broken. In this case, you may decide to field your queries to the customer service team is available via e-mail, telephone and live help. In addition, there’s a search function so you can look for answers to any questions you may have.

01.Phone service:Agents available around the clock

UK customers don’t have to foot the bill to call this casino! Say you’ve got a question on bonus terms and conditions, but couldn’t find the help elsewhere on the website. What you need to do instead, is give Genting casino a call. While we were conducting our Genting casino review, we were pleased to see that the casino offered a call back service to their customers. Just select the ‘Customer Support’ option from the left panel of the homepage and select ‘telephone’. From here, all you need to do is click the “request a call back” link and fill in the small form on the next page. The customer support team will telephone you back as soon as possible free of charge to sort out your issue.

02.Live-Chat:Quick and super simple

Live support is essential in any modern casino. The Genting online chat is available on a 24/7 basis in English. It’s accessed by clicking the live chat icon on the bottom of the screen. As part of our review on Genting, we tested the live chat facility to see how it fared. After opening up the chat facility, we typed in our name and email address and were pleasantly surprised to connect to support staff within 10 seconds. Whether this speed is a regular occurrence remains to be seen. The customer support page notes that the live help facility is not available on the Genting app, so you will need to get in touch in another way. For this reason, we checked to see if the Genting online casino had social media pages, but couldn’t find anything on Facebook. The Genting casino Twitter has not been updated since 2016.

03.E-Mail:Not the easiest function to use

For less urgent enquiries, you can contact Genting casino using the email address [email protected] They seem to be free and open for you to contact them in this way, although live chat or call back will usually be quicker. One advantage of using email to communicate with a casino is the paper trail that it produces. Any emails you send, and replies received, will be present in written form. This means you have proof of communicating with the casino and a note of their responses. This helps greatly if you need to escalate an issue. An alternative to email is to send complaints through the post to the Genting Casino UK headquarters. Although how swift this process is, is unknown. The best option for contacting the site, though, seems to be via live chat for speed and efficiency.

04.FAQ:Quick and readily available

As a new player of the site, it’s natural to want to take a look at the ‘Getting Started’ guide to help get you up to speed with the website. At Genting, though, it’s not that simple. You click the ‘Customer Support’ option on the left of your screen, then scroll down to the ‘Getting Started’ section and click the link. And that’s as far as you get. Why? Because the help guide page has a big, fat 404 error on it! This is such a shame, and forces customers to seek out the customer support team to solve what could have been a minor issue. Not to mention how worrying it can look to a new visitor to the site. Thankfully the live chat facility is always on hand, so you can contact customer support on this, instead. Hopefully the link will get fixed soon to restore this support option. There is a handy search box too, so you can look for relevant articles.


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Payment options at Genting Casino: Depositing and withdrawing

As we’d expect from an established operator, there are a number of payment methods available at Genting. Players can choose from various credit and debit card, Skrill and Skrill 1-tap. These can usually be used without any additional fees, but do note that individual credit card providers may charge. Visa, Electron and Mastercard debit cards can be used to place deposits. Do note, that if you use the Skrill option to place a deposit you may be unable to claim bonus offers. Often sites will ban this, so be careful to read the small print before making a deposit. You are able to place a deposit limit on your account to prevent you going over a set budget. This can be very helpful for emotional bettors, as they will be prevented from placing additional bets. If you live near a land-based Genting casino, you can also make deposits in your online account via the cashier.

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04.Genting casino payments in detail:Fees and limits

So, we know about placing deposits, but what about withdrawing your cash? Genting casino withdrawal time varies, depending on payment method. Credit and debit cards take between two and five days to process, whereas Skrill and Skrill 1-tap takes 24 to 48 hours to complete. Skrill will most likely charge a fee for processing your payment, so you’ll need to check this out before using. As is common with all casino and betting companies, there are deposit and withdrawal limits attached to different payment methods. Credits and debit cards have a minimum deposit of £10 and a deposit limit of £50,000. Both Skrill and Skrill 1-Tap (Moneybookers) have a deposit limit of £50,000, but crucially have a minimum deposit of £50, making them a less exciting prospect for small-time flutterers.

Payment Methods Deposit and Withdrawing Time Min/Max Limits Commission
visa
Deposit
Instant 10€ - 50,000€ N/A
Payout
2 - 5 days 10€ - N/A
mastercard
Deposit
Instant 10€ - 50,000€ N/A
Payout
2 - 5 days 10€ - N/A
skrill
Deposit
Instant 10€ - 50,000€ Check with provider
Payout
24 - 48 hours 10€ - Check with provider

All transactions on the site are protected by SSL encryption as standard so your personal data and payment information stays confidential. Making a deposit is simple. From the homepage you click the ‘My Account’ option in the top, right header. This opens up a menu on the right-hand side of the page. Click on ‘Deposit’ and then choose the deposit method you prefer from the list. If this is the first time you’ve made a deposit, you’ll need to add your card or Skrill details. Enter any Genting promo codes you have, and type in how much you would like to deposit. Once the form is filled in, click the ‘Deposit’ button and the payment will be winging its way to your account.

ConclusionGenting experiences: How did they do in our betting operator test?

GENTING CASINO Review
Genting Casino

Rated by

openodds logo

86/100

We’ve reached the end of our review on Genting casino, so what have we learned? While other Genting online casino reviews focus on a summary, we’ve delved in depth and covered all aspects of the casino website. There have been many positives along the way. From the £1,000 welcome bonus to be spent on any casino game, to the exciting choice of games available themselves. We particularly loved the variants of roulette, offering fans of the American, European and French game lots of choice. Games are available to suit all budgets.

It’s clear that this is something that Genting have thought hard about. Newbies and experienced players are sure to find lots here to entertain. Where the site lets itself down is the lack of payment options. Only credit and debit card and Skrill are accepted, which is a shame as many of their competitors allow other money wallets for speed. Perhaps this was a deliberate choice to keep minimum deposit limits low and avoid additional customer charges. Either way, more choice would be great. Overall, our betting operator test concluded that it’s hard to criticise the casino in our Genting Casino review. There are many positives that they far outweigh the minor issues found on the website. The casino has also embraced fantastic tech to keep up with new casino trends. Whether it’s live casino provided by industry leader Evolution Gaming, or a dedicated mobile app, technology is the heart of the casino.

All in all, we’d recommend Genting as a great place for newcomers and casino champs alike. Overall, our Genting casino test offers up a positive rating.

Other casino reviews you may be interested in:

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    Stefan Bauer