Matchbook Review 2020 – Our rating and experience with Matchbook sports UK
Last updated & tested: 2020-01-12
The online bookmaker Matchbook has been active since 2005. When they set up shop they were one of the first betting exchanges out there. A betting exchange is an alternative to the more traditional fixed odds bookmakers, allowing users to set their own odds and bet against each other, peer to peer. You choose whether you wish to back or lay a particular bet, and agree the odds. Whereas traditional bookmakers make money from the bets that are lost on their sites, the exchanges act as a platform and charge commission on the transactions taking place.
One of the biggest advantages that they have going for them today is their low commission when compared to the competition. They charge commission that averages around 1.5%, whereas for the rest of the industry the average is 5%. Lower commission gives you a greater chance of making money at Matchbook over the long term and you can also use the Matchbook bonus to get some commission-free betting.
Matchbook is based in Alderney and is licensed to operate in the UK by the UK Gambling Commission.
The result of the OpenOdds Matchbook review
There are several different things that make Matchbook worth a try. They have a good Matchbook bonus that offers £10 in bonus money. This isn’t a large bonus offer, but compares favourably to other exchange betting offers. Another advantage is the large library of sports to bet on, and an impressive array of betting markets. Finally, while the user interface is nothing special it does its job well, allowing you place bets in a straightforward manner.
On the other hand, Matchbook does have some improvements to make in order to compete with the top bookmakers in the industry. A live streaming feature would allow users to be immersed in the action. Also the variety of deposit options could be expanded to give a higher degree of flexibility. This would improve the overall Matchbook rating.
Overall the OpenOdds team feels that the Matchbook rating should be 82 out of 100, which is competitive, but not the highest score possible when you look at the best online bookmakers. We recommend giving Matchbook a try to see what the experience is like for yourself.
Experiences with Matchbook: The Bespoke Bookie
- Customer service via phone, e-mail and live chat.
- £10 losing bet refund bonus offer for new customers.
- Large variety of betting markets.
- Simple and efficient website.
- Low commissions on the exchange.
Matchbook: OpenOdds detailed rating report regarding this top bookmaker
In this section of the Matchbook review we will be taking a look at 10 different categories regarding what the bookmaker has to offer. Every single bookie examined by OpenOdds will be reviewed using these categories. Here is the list of the 10 categories:
01.Bonuses:What kind of Matchbook bonus is on offer?
Matchbook's Bonus Program
- £10 losing bet refund
- Only applies to new customers’ first sports bets
- Deposits made with Neteller, Skrill and Paysafecard won’t qualify
- No restrictions of odds wagered on
- No Matchbook bonus code necessary
The nature of the Matchbook bonus offer allows you to get a refund if your first sports bet at the site loses. This means that you can place a bet and get a refund of up to £10 if luck doesn’t go your way. You get seven days to place your first bet.
This offer is only available when you deposit using a debit/credit card and bets can be made on any sporting event. As such, it means that deposits made with Skrill, Neteller and Paysafecard won’t qualify for this deal. This is a great offer when you consider the fact that you get your refund in cash, rather than any extra bet tokens that are subject to nasty wagering conditions. So whilst you can always enjoy using betting strategies for risky bets, with the Matchbook bonus, it means that you can afford to test your luck. Terms and conditions apply, 18+.
02.Customer services:use phone call, e-mail or live chat
Matchbook's Customer Services
- 24/7 support
- Live chat, telephone and e-mail support
- Response time of ~15 seconds
- Telephone and e-mail ideal for more in-depth questions
How do you make a Matchbook deposit? Is Matchbook safe? Questions such as these can easily be answered by the customer service team at Matchbook. To give them a call use 203 627 0646, and you’ll be greeted by a professional customer service agent.
There is also live chat and e-mail that can be used as forms of communication. The e-mail is [email protected] and the typical response time is four hours, whereas the response time for live chat is around 15 seconds. There’s also a helpful ‘Getting started’ section to be found in the footer of the site, offering links to articles on various topics. Other Matchbook reviews have also commented on the high quality of the customer service department.
03.Sports covered:What variety of Matchbook sports are there?
Matchbook's Sports Coverage
- Plenty of sports on offer
- Numerous niche sports
- Some not available elsewhere
- Focus on football
- Number of markets is comprehensive
At Matchbook you’ll find some niche sports to bet on that other bookies might not have in their lineup. Some of the sports you can bet on are NRL, AFL, MLB, NBA, NHL and MMA. Also there is a great range of football betting options, particularly for those interested in the Premier League, and the other English divisions.
The number of markets on offer is comprehensive. You can bet on the first goal scorer, number of corners and other small details of the events. You can be quite creative with your betting strategy when there are so many betting markets to choose from. Also, the whole idea of a betting exchange may be new to you, in which case you’ll enjoy getting to grips with a whole new way of playing.
04.Payment methods:more options could be added
Matchbook's Payment Methods
- Debit and credit cards accepted
- Visa and MasterCard – no withdrawals to MasterCard
- Waiting time for withdrawals can be three to five days
- No fees
At Matchbook you can deposit money using your debit card, credit card, direct bank transfer, paysafecard, Neteller and Skrill. These options are somewhat limited for those of you who use different e-wallets, but if you regularly use one of these methods then it is not going to be a problem. The one option that we would love to see added is PayPal. Matchbook don’t process withdrawals to Mastercard.
The withdrawal time is around three to five business days, which is around the average for the industry. Matchbook state that they will usually absorb any transaction fees themselves, however this will depend on your Matchbook ‘payment rating’. This is calculated taking into account your deposits and activity on your account. For the full equation and how this policy works, check out the terms and conditions on the Matchbook site. The security of the payment methods is top-notch as encryption protocols are utilised to the max. You can set your own deposit limits at Matchbook, to ensure you keep your gaming at a healthy level. Matchbook also have a policy whereby accounts that have been inactive for 24 months will see their funds donated to charity.
05.Security:Is Matchbook safe?
How safe is Matchbook?
- SSL encryption
- Personal details are safeguarded
- Licensed by Alderney Gambling Control Commission
- Also licensed by UKGC
In addition to protecting your money, Matchbook also has a commitment to responsible gambling and has links to GamCare, Gamblers Anonymous and Gambling Therapy for anyone who feels that their play is out of control. They also work hard to ensure that they verify the age of users, to protect against underage gambling.
06.Betting odds:flexible betting options and low commissions
How good are Matchbook's odds?
- Flexible betting
- Setup is completely different to traditional betting
- Commission is only 1.5%
- Industry low rate
At Matchbook the setup is a little different than at most other bookmakers. You can play the role of the player or the house by placing a lay bet, or backing the team/player. This provides an added element of flexibility to your betting.
Furthermore, the commission at Matchbook is an incredibly low 1.5%, whereas industry leader Betfair charges 5%. The lower than average commission rate means that the chances of you making money at Matchbook are increased. The commission charged depends on where you are, and whether you are backing or laying a bet. Customers in the UK will be charged 1.7% for bets accepted, and 0.85% commission for offers posted and then matched by another customer. For users from Ireland the same rates apply.
07.User-friendliness:gets the job done
How easy is Matchbook to use?
- Quality interface
- Black and white theme
- Looks clean and professional
- Nothing revolutionary but does the job
You won’t be disappointed by the quality of the interface at Matchbook. The theme is a black and white one, giving a clean and professional look. On the left hand side you’ll find the various sports that Matchbook covers, shown by an icon rather than text. We like this touch as it makes navigation intuitive. In the centre of the page the information about the bets is included such as the odds and date of the event. On the right hand side you’ll find the betting slip where all the info on your bets is organised.
Overall, the design of Matchbook is nothing revolutionary, but it gets the job done well and we appreciate that the focus is kept on the bets. Some sites devote their homepages to advertising and promotions, which can be overwhelming and unhelpful.
08.In-play product:no live streaming available
Matchbook's Live Betting Service
- In-play option offered
- No live streaming
- Bet on numerous sports as the action unfolds
- Room for improvement
Having the option of placing bets while the match is unfolding is quite a lot of fun. Live betting is available at Matchbook, but you might be disappointed to hear that there is no live streaming on offer. If you don’t have another means of watching the action this can be pretty frustrating because it’s difficult to judge what bets to make. If being limited to a box score isn’t for you then make sure you check out other bookies, who offer more options.
09.Other products:good range at the Matchbook Casino
What else does Matchbook have to offer?
- Casino option offered
- Plenty of table games
- Video poker is also available
- Live casino
If you get bored of sports then navigate to the left hand menu where Matchbook offers a casino option. This comes with a nice bonus offer: deposit £25 and get 40 bonus spins.
In the Matchbook casino you can find a good variety of classic casino options, including slots, baccarat, poker, roulette and blackjack. There’s also Video poker and a live casino where you can play games with a real dealer. There’s sure to be something that catches your eye if you’re looking to take a break from the exchange – you should also take a look at the jackpots section, where you can win big on specific bets.
10.Betting limits:no wagering limits
Matchbook's Betting Limits
- No wagering limit caps
- Difficulty getting large matched bets
- Peer against peer betting system
- Endorses responsible gambling
At Matchbook you aren’t betting against the house and as a result you will not be capped by a wagering limit. For high rolling punters this will be very much appreciated. The only drawback is that you have to get a match for your bet. Getting a matched bet is not hard at a low level, but when you delve into four and five figure bets it becomes harder. However, for large betting markets such as the Premier League and Champions League matches you shouldn’t have a problem.
Our Verdict of Matchbook:Great betting exchange
One of the advantages of this bookmaker is the large number of sporting events on offer. The welcome bonus that gives you £10 in bonuses is a great incentive to keep you playing at the site in that first period. The final and possibly most important advantage we’ll mention is the low 1.5% commission they charge. On the negative side there is no live streaming available when placing live bets, leaving you a little in the dark if you don’t have another way of watching the action. Also there is a lack of deposit options, and internet favourite PayPal doesn’t make the cut. Overall, our OpenOdds Matchbook reviews feel that Matchbook is worth making a deposit at. At the very least it gives you a chance to gain £10 in risk-free bonus money. After you have acquired the bonus you might find something special about this bookmaker that makes you want to stay around for the long haul.
Matchbook: Opinions & Experiences of REAL users
Did you have a chance to give Matchbook a try? Maybe what you read in our Matchbook review doesn’t match up with your own experiences? Whatever the case might be we would like to hear your own personal experiences of sports betting at Matchbook. The OpenOdds community will be grateful for your inside information and Matchbook sportsbook review.